Shipping

We understand that every order carries a weight of love for your pet.

Therefore, we always take responsibility and meticulous care to ensure that every product reaches you safely and on time.

Order Processing

Once you complete payment and confirm your order, our warehouse team will begin processing it as quickly as possible.

Orders are generally packaged and shipped within 1–3 business days.

Once shipped, a confirmation email with a tracking number will be automatically sent, allowing you to track the status of your package in real time.

Please note: We only ship on weekdays (Monday through Friday) and do not schedule shipments on weekends or holidays.

If there are any inventory adjustments or if additional stock is needed for a particular item, we will contact you immediately to confirm.

Shipping Service

We offer free standard shipping for all orders.

Special promotions or remote locations may incur additional shipping charges, which will be clearly stated on the product page or at checkout.

Our logistics partners automatically select the optimal shipping method based on the destination to ensure safety and efficiency.

Some countries or regions may require a signature confirmation, so please ensure your delivery information is accurate.

Package Tracking and Updates

During peak shipping times or system delays, tracking information may not be updated immediately.

Even if you don't see a scanned item yet, rest assured that your package is on its way.

If you haven't received a tracking update for an extended period, please contact us at ella@lozeyrw.com and we'll assist you in verifying with the carrier.

Delivery Delays and Force Majeure

Shipping times may be extended due to uncontrollable factors such as holidays, peak sales, extreme weather, customs inspections, or shipping strikes.

We will continue to monitor shipping status and provide assistance and updates as necessary.

If you require a specific delivery timeframe, please contact us before placing your order to confirm expedited shipping.

Safe and timely delivery is our top priority.

If you encounter any issues with your delivery (such as package delays, address changes, damaged items, etc.), please feel free to contact us via email and we'll provide a resolution as soon as possible.