Privacy Policy

Last updated: September 20, 2025

This Privacy Policy describes our data practices regarding your personal information, including the types of information we collect, how we collect, use, disclose, and retain it, and the choices you can make regarding it. "Personal Information" means any information that relates to or can reasonably be associated with you.

This Privacy Policy applies to Lozeyrw.com and all other websites, products, services, and other offerings owned and operated by Lozeyrw and its affiliates and subsidiaries ("Lozeyrw," "we," "us," or "our") (collectively, the "Services"). These websites, products, services, and other offerings link to this Privacy Policy or make this Privacy Policy available to you offline. This Privacy Policy does not apply to information collected by third parties.

Your use of the Services is also subject to our Terms and Conditions. By using our Services, you consent to the collection, use, transfer, and other processing of your personal information as described in this Policy and agree to our Terms and Conditions.

Personal Information We Collect and How We Collect It

When you use our Services, we may collect different types of personal information based on your behavior and needs. We collect this information only to the extent necessary to provide services, improve your experience, or fulfill legal obligations. The categories of personal information we collect include:

a. Information You Actively Provide

When you register for an account, place an order, subscribe to a newsletter, participate in a promotion or survey, contact customer service, apply for a job, etc., we may collect the following categories of information:

Identification and Contact Information: This includes your name, email address, mailing address, phone number, and account credentials (username, password, and verification information).
Payment and Financial Information: This includes bank account number, credit or debit card information (payments are processed by third-party payment processors, and we do not have access to your full payment number).
Demographic and Personal Information: This includes age, gender, and veteran status.
Transaction and Purchase History: This includes information about products and services you have purchased, viewed, or added to your shopping cart.
User-Generated Content: This includes comments, reviews, feedback, survey responses, or online customer service conversations you submit.
Audiovisual Data: This includes audio recordings of customer service phone interactions and video conference recordings. · Professional and educational information: such as resumes, educational background, letters of recommendation, and work experience provided when applying for a job.

b. Information automatically collected from your device or browser

When you visit our websites or use our applications, we and our partners may automatically collect device or usage data, including:

Device identifiers: such as IP address and device ID.
Device and browser information: including operating system, browser type and version, language and locale, and network service provider information.
Web activity data: such as your browsing history, pages visited, clicks, ad interactions, and purchases.
Location information: a non-precise location (such as city or zip code) inferred from your IP address.

This information is automatically collected through cookies, pixels, and app tracking technologies to help us optimize service performance, provide security, and enhance user experience.

Cookies

A cookie is a small text file that is automatically stored in your browser when you visit our websites or interact with emails or advertisements. We use:

Session cookies: expire when you close your browser.

Persistent cookies: remain valid until their set expiration date or until manually deleted. We and third-party service providers use cookies to:

Support basic website functionality;
Personalize content and recommendations;
Prevent fraud and security threats;
Measure and analyze visitor data;
Provide advertising and remarketing services.

Pixels

Pixels (also known as web beacons) are codes embedded in web pages or emails that work with cookies to collect browsing data, such as whether an email was opened or a specific page was visited.

App Tracking Technologies

In mobile apps, we may use third-party software development kits (SDKs) to collect device usage information to enable functions similar to cookies, such as performance monitoring, functional analysis, or ad effectiveness tracking.

c. Information from Third Parties or Other Sources

We may also collect information from the following sources to supplement, verify, or optimize our data:

Business Partners: Brands and merchants with whom we jointly market, promote, or provide services.
Third-party Service Providers: Partners for analytics, advertising, security, or fraud prevention services.
Social Media Platforms: When you interact with us on social media (such as liking, following, commenting, or sending messages), we may collect your publicly available information or contact information. Referral Relationships: When someone invites you to use our services through our referral program, we may receive your contact information, such as your email address. Please ensure you obtain their explicit consent before sharing their information.
Data Vendors and Public Databases: Information from authorized data sources or publicly available sources.

d. Inferred Information

Based on other data we collect, we may infer insights about your interests, preferences, or characteristics to optimize your personalized experience and service recommendations.

e. Processing of Sensitive Information

In rare circumstances, we may collect and process sensitive information (such as financial account numbers and identity verification information) as permitted by law. This data is used only to:

Provide the services you request;
Complete transactions or legal obligations;
Protect account and transaction security.

We do not sell sensitive information or use it for targeted advertising or unauthorized inferences.

How We Use Personal Information

We use the personal information we collect for lawful, legitimate, and necessary purposes in accordance with this Privacy Policy and applicable laws. We primarily use your information to provide and improve services, maintain website security, personalize your user experience, fulfill contractual obligations, and maintain communications with you.

When you use our website or purchase products, we use your information to process orders, arrange shipping, confirm payments, provide customer support, and maintain your account security. This information enables us to ensure the smooth operation of our website and transaction processes and provide you with reliable after-sales service. We also optimize your shopping experience by presenting you with content and product recommendations tailored to your interests based on your browsing and purchasing preferences.

We may use your contact information to communicate with you as necessary, including order updates, shipping notifications, security alerts, policy changes, and other transaction-related matters. With your consent, we may also send you promotional information, special offers, or new product information. You can unsubscribe at any time using the unsubscribe link at the bottom of each email.

To continuously improve our services, we conduct statistical analysis and research on the collected data to understand website usage trends, evaluate advertising effectiveness, optimize product design, and enhance user experience. For example, we may use analytical tools such as Google Analytics to help us understand visitor traffic and interaction behavior, but these analyses are based solely on anonymized or aggregated data and do not identify individuals.

We may also work with advertising networks and technology partners, such as Google, to display ads that are more relevant to your interests. These collaborations may involve collecting information through cookies or pixel tracking technology for the purpose of displaying targeted ads or analyzing ad effectiveness. We do not directly sell your personal information, nor do we allow third parties to use your data in any illegal or unauthorized manner.

In addition, we use personal information to ensure transaction and system security, prevent fraud, abuse, or potential threats, and ensure compliance with applicable laws and regulations. During the recruitment process, we use information provided by applicants for job matching and employment assessments. For other uses in specific contexts, we will obtain your explicit consent in advance.

We may de-identify or aggregate some data so that it can no longer be associated with a specific individual. This information may be used for legitimate purposes such as statistics, research, product improvement, or marketing, and is not considered personal information.

Information Retention

We will retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, or as permitted or required by applicable law. The specific retention period depends on the purpose for which it was collected, legal obligations, and business needs.

Generally, we retain your personal information for as long as it continues to help us operate our business, maintain your customer relationship with us, fulfill a contract, or provide related services; as long as the information remains necessary for other purposes reasonably related to the purpose for which it was originally collected; as long as the information may be used to protect our legal rights, resolve disputes, or prevent fraud; and as long as laws and regulations require or authorize us to retain the information for a specific period.

After the expiration of the retention period, we will securely delete, de-identify, or destroy your personal information in a manner consistent with legal requirements to ensure your privacy and data security are properly protected.

How We Disclose Personal Information

Lozeyrw may disclose your personal information in the following ways:

Service Providers. Many of the vendors we work with are service providers who collect and process personal information on our behalf. Service providers provide services for us, such as payment processing, data analytics, marketing and advertising, and technical support. To the extent required by law, we contractually prohibit service providers from using personal information they collect on our behalf for purposes other than providing services to us. However, we may permit them to use non-personal information for any purpose permitted by applicable law.
Third-party vendors and related parties. Some third parties we work with act as our service providers in some circumstances, but in other circumstances independently control the purposes and means of processing your personal information. For example, we disclose personal information to advertising networks, technology providers, and other third parties that help deliver targeted advertising, and these third parties may also use personal information for their own purposes.
Business Partners. We disclose personal information to our business partners when they provide co-branded services, sell or distribute our products, or participate in joint marketing or promotional activities.
Affiliates. We disclose personal information to our affiliates and related entities, including when they use the information as our service providers subject to this Policy or in accordance with their own privacy policies.
Public. We disclose personal information that you make public, such as in your profile or in public forums. Please consider carefully before disclosing information, as you are solely responsible for any information you disclose. Once you have published personal information, you may not be able to edit or delete it, except to exercise any rights you may have under applicable law.
Security and Law Enforcement Recipients. We disclose personal information to comply with the law or other legal process and, when necessary, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also disclose personal information to protect the rights, property, life, health, or safety of us, the Service, or any other person.
Receive information at your direction or with your consent. We disclose personal information at your direction or upon notice and consent.

Sometimes we aggregate or de-identify information so that it can no longer be considered personal information. When we do so, we commit to maintain and use the information in de-identified form and will not attempt to re-identify it. We may disclose non-personal information for any purpose, as permitted by applicable law.

Some of the personal information we disclose may be considered "sold" or "shared," as those terms are defined under applicable state privacy laws. We sell or share the following categories of personal information: identifiers and personal records, characteristics or demographic information, commercial information, user-generated content, and internet or other electronic network activity information (including device identifiers and information, non-precise geolocation data, and inferences drawn from any of the foregoing). Categories of third parties to whom we sell or share personal information include vendors and others involved in targeted/cross-context behavioral advertising and certain types of analytics or website features. We do not knowingly sell or share the personal information of minors under the age of 18.

Privacy Choices

We respect your privacy and provide a variety of ways to manage your personal information and privacy preferences.

a. Region-Specific Rights

Some regions may have additional privacy rights, such as accessing, correcting, or deleting your personal information, or limiting its use. Please refer to the region-specific provisions in this Policy for more information.

b. Communication Preferences

You can opt out of receiving some communications from us. Your choice applies only to the email address, phone number, or device you specify and will not affect your future subscriptions or account functionality.

Email: You can unsubscribe from our marketing emails through your account settings, by following the "unsubscribe" instructions at the bottom of any commercial email, or by sending an email to the email address specified in the "Contact Us" section of this Policy with "Unsubscribe" in the subject line. Please note that you cannot unsubscribe from transactional messages or security notifications.

c. Account Management

If you have an account with us, you can delete it through your account settings. We will process your request in accordance with our data retention policy and ensure that your information is deleted or anonymized to the extent feasible.

d. Browser and Device Controls

Cookies and Pixels: You can manage cookies through your browser settings. Our website footer provides a "Your Privacy Choices" link that allows you to adjust certain cookie preferences. Please note that if you use multiple browsers or devices, you will need to adjust the settings for each device separately; after deleting or resetting cookies, you will need to reconfigure your preferences. Cookie management functionality may be limited by your browser settings.
Application Technology: On some platforms, we only access device advertising IDs with your explicit consent. You can reset the advertising ID in your device settings to limit the use of the previous advertising ID, or disable in-app information collection by uninstalling the app.
Do-Not-Track Signals: Some browsers or extensions may automatically send "Do Not Track" signals. Like most websites, our services do not respond to these signals.
Third-Party Opt-Out Tools: Some of our third-party partners offer opt-out tools that allow you to manage personal information collected through cookies and pixels.

Please note that we cannot guarantee the effectiveness of third-party tools.

Industry Targeted Advertising Opt-Out Tools: Some third parties participate in targeted advertising programs, and you can opt out of receiving ads:

Digital Advertising Alliance (DAA): https://www.aboutads.info/choices

Network Advertising Initiative (NAI): https://www.networkadvertising.org/choices/

These options give you greater control over the use of your personal information while still enjoying the features of our services.

Privacy Rights

Under Hong Kong law, residents have the right to opt out of the "sale" or sharing of their protected personal information with third parties. Protected information includes, but is not limited to, name, address, social security number, telephone number, email address, and other information that can be used to contact you.

We do not use your personal information for "sale" purposes. If you have any questions or would like to be notified by email if we may be involved in the sale of protected information under Hong Kong law in the future, please feel free to contact us.

International Visitors

If you are located outside of Hong Kong, please be aware that your personal information may be transferred to and processed in Hong Kong or other countries. By using our website or otherwise providing us with personal information, you consent to this transfer and processing of your information across jurisdictions. Please understand that the laws and regulations applicable to personal information transferred to Hong Kong or other regions may differ from the data protection requirements in your country/region.

Third Parties

We may link to or make portions of our Services available through websites and services controlled by third parties. The data practices of third parties are governed by their own policies and disclosures. We encourage you to familiarize yourself with and review the privacy policies and terms of use of each website you visit.

Data Security

We will implement and maintain reasonable administrative, physical, and technical safeguards, free of charge, to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, transmission via the internet is not completely secure, and we cannot guarantee the security of your personal information. If you suspect any unauthorized activity involving your personal information, please report it to us immediately.

Children

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us as described in the "Contact Us" section below. If we become aware that we have collected personal information from a child, we will delete that information as required.

Changes to the Privacy Policy

We reserve the right to modify and republish this Privacy Policy at any time. Any changes will be effective immediately upon our posting of the revised Privacy Policy. Your continued use of our Services after the effective date of any changes to the Privacy Policy constitutes your agreement to the updated Privacy Policy.

Contact Us

If you have any questions about our privacy practices, the content of this Privacy Policy, or need access to this Privacy Policy in an alternative format due to a disability, please contact us.